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Privacy Policy

Last updated: 1 June 2026

1. Overview

MatterIn is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our enquiry visibility platform.

2. Data Controller

MatterIn is the data controller for personal data processed through the Service. Our registered office is in London, United Kingdom. For data protection matters, contact our Data Protection Officer at hello@matterin.co.uk.

3. Information We Collect

We collect and process the following categories of personal data:

  • Account information: name, email address, firm name, job title, and contact details provided during registration;
  • Usage data: information about how you interact with the Service, including log data, device information, and IP addresses;
  • Content data: enquiry records, client information, and other data you upload or create within the platform;
  • Communication data: records of correspondence with our support team or through the Service.

4. Legal Basis for Processing

We process personal data on the following legal bases under the UK GDPR:

  • Contractual necessity: to perform our contract with you and provide the Service;
  • Legitimate interests: to improve our Service, ensure security, and prevent fraud;
  • Legal obligation: to comply with laws applicable to our business;
  • Consent: where you have given explicit consent for specific processing activities.

5. How We Use Your Data

We use personal data to:

  • Provide, maintain, and improve the Service;
  • Authenticate users and manage account access;
  • Communicate with you about your account, updates, and support requests;
  • Analyse usage patterns to enhance platform functionality;
  • Comply with legal and regulatory obligations applicable to law firms;
  • Detect and prevent security incidents and fraudulent activity.

6. Data Sharing and Transfers

We do not sell personal data. We may share data with:

  • Service providers: trusted third parties who assist in operating the Service under strict confidentiality agreements;
  • Legal authorities: when required by law, court order, or regulatory obligation;
  • Professional advisers: lawyers, accountants, and insurers in the course of professional services.

Where data is transferred outside the UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your account is closed, we will delete or anonymise your data within a reasonable period, subject to any legal or regulatory retention requirements.

9. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request erasure of your personal data (the "right to be forgotten");
  • Object to or restrict certain processing activities;
  • Request portability of your data in a structured, machine-readable format;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise these rights, contact us at hello@matterin.co.uk.

10. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember preferences, and analyse usage. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you, and the updated policy will be posted on this page with a revised effective date.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@matterin.co.uk or write to our registered office in London.